Payments and Refunds

Last updated: October 12, 2026

This is a courtesy translation. If there is any difference between versions, the Spanish version prevails.

Purchase conditions of Digital Survey, a platform of P&S Company Group.

1. Plans, prices and validity

• Published prices are the final price, in US dollars. The price agreed at purchase never changes.
• Any paid plan enables downloading and copying results, including those of your trial jobs.
• Jobs that expire first are used first, so you don't lose jobs.
• We email you 3 days before unused jobs expire, and the expiration date is shown in the app and in your purchase confirmation email.

2. Loyalty benefit: rollover jobs

If you have already purchased 3 or more plans, unused jobs from a monthly plan are not lost when they expire: they roll over to the next month once and last 30 more days. If they are not used within that period, they expire and do not roll over again.

3. How to pay

• By credit or debit card: choose your plan in the app and pay on the secure screen of the Wompi payment gateway. We never see or store your card details. Once the payment is approved, your plan is activated automatically.
• Other methods: write to contacto@pscompanygroup.com and we will tell you the options; we activate the plan once the payment is confirmed.
• In both cases we send you a confirmation email with the plan, amount, available jobs, their validity and the reference. Keep it as your receipt.
• No automatic renewal or recurring charges: each month you decide whether to buy again. We never charge anything you did not request.

4. Right of withdrawal

Because this is a distance contract, you may cancel your purchase within 8 days, without giving reasons and without penalty, as long as you have not started using the service, that is, you have not used any job from the purchased plan.

• Just write to contacto@pscompanygroup.com from your account email, including the payment reference.
• We refund the amount paid within 15 days of your request, through the same payment method.

5. Payment reversals and refunds

We refund the amount paid within 15 days of your claim when:

• you exercise your right of withdrawal;
• the service was not provided;
• the service does not match what was offered or is defective;
• there is a billing error.

If a job was used because of an app failure (for example, the result was not generated), we restore it immediately. Jobs used correctly are not refundable, because the service has already been provided.

6. Cancelling

You can stop buying plans at any time, with no formalities. If you want to close your account, write to us from your account email: we will do it within a maximum of 10 days.

7. Invoicing and complaints

If you need an invoice or tax receipt, request it when paying and include your tax details. For any complaint write to contacto@pscompanygroup.com; you may also contact the competent consumer protection authority.

Questions? Write to contacto@pscompanygroup.com.